What to do
1. Create a new user account and new user
To set up a new account, login to your Polaris account via the Web Admin Tool.
Create a new user (Communico) in the Active Directory.
Add the new user to the Administrator permission group, and share with them the login information.
Specify the domain where the vendor's new user exists.
Depending on the workstation you'd like the vendor to connect through, you can access the WorkstationID from the appropriate workstation's workform in the staff client (this is just a number).
2. Generate a PAPI ID/KEY in Polaris WebAdmin Tool
You can generate a new PAPI Access Key and ID yourself using the PAPI Key Management tab of the Polaris WebAdmin Tool.
To generate a new PAPI Access Key and ID using the WebAdmin Tool:
Navigate to the Language Editor (WebAdmin) site on your Web server.
Type your name, password, and domain name, and click OK to log in. WebAdmin opens to the Language Tools Edit page.
Click the PAPI Key Management tab. The PAPI Key Management page is displayed.
Enter your PAPI service access ID.
Type an expiration date in mm/dd/yyyy format, or leave the field blank if you do not want the key to expire. (You can manually delete the key later.)
Click Generate. The generated access key is displayed, and the ID/key combination appears in the table. Please note that an Access ID can have only one access key at a time.
3. Provide Communico with the new details
You should now be able to supply email@example.com or your Communico Onboarding contact, with the following information:
Note: To edit the expiration date for an Access ID/Access Key combination, click Edit on the appropriate line in the table. A date entry field appears in the Expiration Date column. Edit the date and click Update, or click Cancel to cancel your changes.
To delete an Access ID/Access Key combination, click Delete on the appropriate line in the table.